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Mobile Work Orders

Manage work orders efficiently on your mobile device with full field operation capabilities.

Accessing Work Orders​

Main Work Orders Screen​

  1. Open the True Tracker mobile app
  2. Tap "Work Orders" from the main menu
  3. View your assigned work orders list

Work Order List View​

  • My Work Orders: Assigned to you
  • Team Work Orders: Your team's assignments
  • All Work Orders: Organization-wide (if permitted)

Work Order Details​

Viewing Work Order Information​

  • Tap any work order to view details
  • Swipe left/right to navigate between work orders
  • Pull down to refresh the list

Key Information Displayed​

  • Work order title and description
  • Priority level and status
  • Due date and estimated time
  • Location and equipment details
  • Assigned technician
  • Required parts and tools

Creating Work Orders (Mobile)​

Quick Create​

  1. Tap the "+" button
  2. Fill in basic information:
    • Title and description
    • Location (GPS auto-detect available)
    • Priority level
    • Category

Photo Documentation​

  • Tap "Add Photo" to document issues
  • Use camera or select from gallery
  • Add multiple photos per work order
  • Annotate photos with text or drawings

Voice Notes​

  • Tap "Voice Note" to record audio
  • Describe issues or instructions
  • Automatic transcription (if available)
  • Attach to work order for reference

Updating Work Orders​

Status Updates​

  • Tap "Update Status" button
  • Select new status:
    • Started: Begin work
    • In Progress: Work ongoing
    • On Hold: Temporarily paused
    • Completed: Work finished

Time Tracking​

  • Start Timer: Begin time tracking
  • Pause Timer: Temporary break
  • Stop Timer: End work session
  • Manual Entry: Add time manually

Adding Notes​

  • Tap "Add Note" for progress updates
  • Include work performed
  • Note any issues encountered
  • Document parts used

Mobile-Specific Features​

Barcode/QR Code Scanning​

  • Scan equipment tags for quick identification
  • Scan parts for inventory tracking
  • Link scanned items to work orders
  • Verify correct equipment/parts

GPS Location Services​

  • Automatic location detection
  • Verify work order location
  • Track travel time between jobs
  • Generate location-based reports

Offline Work Capability​

  • Download work orders for offline access
  • Continue working without internet
  • Sync changes when connection restored
  • Queue actions for later synchronization

Camera Integration​

  • Take before/after photos
  • Document work progress
  • Capture equipment conditions
  • Create visual work logs

Parts and Inventory​

Parts Usage Tracking​

  • Record parts used in work orders
  • Scan barcodes for accuracy
  • Update inventory levels
  • Request additional parts

Inventory Lookup​

  • Search parts catalog
  • Check availability
  • View part specifications
  • Access installation instructions

Completing Work Orders​

Completion Checklist​

  1. Update Status to "Completed"
  2. Add Final Notes describing work performed
  3. Upload Photos of completed work
  4. Record Time spent on work order
  5. Submit for Review (if required)

Quality Control​

  • Complete required checklists
  • Verify all tasks completed
  • Document any remaining issues
  • Get supervisor approval if needed

Notifications and Alerts​

Push Notifications​

  • New work order assignments
  • Priority changes
  • Due date reminders
  • Status update requests

In-App Notifications​

  • System announcements
  • Policy updates
  • Training reminders
  • Maintenance schedules

Collaboration Features​

Team Communication​

  • Message other technicians
  • Share photos and updates
  • Request assistance
  • Coordinate schedules

Supervisor Communication​

  • Send status updates
  • Request approvals
  • Report issues
  • Ask questions

Reporting and Analytics​

Personal Dashboard​

  • Work orders completed
  • Time tracking summary
  • Performance metrics
  • Upcoming assignments

Generate Reports​

  • Daily work summary
  • Time and materials used
  • Photo documentation
  • Progress reports

Troubleshooting​

Common Issues​

Work Orders Not Loading

  • Check internet connection
  • Pull down to refresh
  • Clear app cache
  • Restart the app

Photos Not Uploading

  • Verify internet connection
  • Check storage space
  • Retry upload
  • Use Wi-Fi if available

GPS Not Working

  • Enable location services
  • Check app permissions
  • Restart location services
  • Use manual location entry

Performance Tips​

  • Regularly sync data
  • Clear old cached data
  • Update app regularly
  • Restart app periodically

Best Practices​

Efficient Mobile Workflow​

  1. Download work orders at start of day
  2. Use offline mode in poor coverage areas
  3. Take photos throughout work process
  4. Update status regularly
  5. Sync data at end of day

Battery Management​

  • Enable power saving mode
  • Reduce screen brightness
  • Close unused apps
  • Carry portable charger

Data Usage​

  • Use Wi-Fi when available
  • Compress photos before upload
  • Sync during off-peak hours
  • Monitor data usage

Security Considerations​

Device Security​

  • Use device lock screen
  • Enable app-specific locks
  • Don't share device access
  • Report lost devices immediately

Data Protection​

  • Don't store sensitive data locally
  • Use secure networks
  • Log out when finished
  • Follow company policies

Next Steps​