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Mobile Logout

Securely end your True Tracker mobile session and protect your account and data.

How to Logout (Mobile)​

Standard Mobile Logout​

  1. Access Profile Menu:

    • Tap your profile icon (usually bottom navigation)
    • Or tap hamburger menu (three lines)
    • Or swipe from edge to open side menu

  2. Select Logout:

    • Scroll to bottom of profile/settings menu
    • Tap "Logout" or "Sign Out"
    • Confirm logout when prompted

  3. Logout Confirmation:

    • App returns to login screen
    • Session data cleared
    • Secure logout confirmation displayed

Quick Logout Options​

  • Long Press Profile: Long press profile icon for quick logout
  • Settings Shortcut: Settings → Account → Logout
  • Emergency Logout: Shake device (if enabled) for quick logout
  • Voice Command: "Logout" or "Sign out" (if voice enabled)

Mobile Logout Options​

Single Device Logout​

  • Current Device Only: Logout from current mobile device
  • Keep Other Sessions: Other devices remain logged in
  • Quick and Simple: Fastest logout option
  • Shared Device Use: Ideal for shared mobile devices

All Devices Logout​

  1. Access Security Settings:

    • Go to Profile → Security
    • Or Settings → Account → Security

  2. Global Logout:

    • Tap "Logout from All Devices"
    • Confirm action
    • All sessions terminated immediately

Logout with Data Sync​

  • Sync Before Logout: Ensure all data is synchronized
  • Upload Pending: Upload any pending photos/files
  • Save Drafts: Save any unsaved work
  • Complete Sync: Wait for sync completion before logout

Automatic Mobile Logout​

Session Timeout​

  • Inactivity Timeout: Default 30 minutes of inactivity
  • Configurable: Adjust timeout in security settings
  • Warning Alert: 5-minute warning before timeout
  • Extend Session: Tap "Stay Logged In" to extend

App-Based Timeout​

  • App Backgrounded: Logout when app goes to background
  • Screen Lock: Logout when device screen locks
  • Time-Based: Logout at specific times (end of workday)
  • Location-Based: Logout when leaving work location

Battery and Security​

  • Low Battery: Logout when battery critically low
  • Security Threat: Automatic logout on security alerts
  • Failed Attempts: Logout after multiple failed authentications
  • Device Compromise: Emergency logout on security breach

Mobile Security Features​

Biometric Logout​

  • Fingerprint Confirmation: Confirm logout with fingerprint
  • Face ID Confirmation: Use Face ID to confirm logout
  • Voice Confirmation: Voice confirmation for logout
  • PIN Confirmation: Backup PIN confirmation

Secure Logout Process​

  • Data Encryption: Encrypt remaining data before logout
  • Cache Clearing: Clear sensitive cached data
  • Session Termination: Properly terminate server session
  • Audit Logging: Log logout event for security

Post-Logout Mobile Actions​

Data Protection​

  • Local Data Cleared: Remove sensitive local data
  • Cache Cleared: Clear app cache and temporary files
  • Credentials Removed: Remove stored authentication tokens
  • Biometric Reset: Reset biometric authentication

App State Reset​

  • Return to Login: App returns to login screen
  • Clear Navigation: Clear navigation history
  • Reset Preferences: Reset session-specific preferences
  • Memory Cleanup: Free up device memory

Offline Logout​

Offline Logout Capability​

  • Local Logout: Logout works without internet connection
  • Queue Logout: Queue logout event for server notification
  • Local Security: Secure local data even offline
  • Sync on Reconnect: Notify server when connection restored

Offline Data Handling​

  • Preserve Work: Keep unsaved work for later sync
  • Secure Storage: Encrypt offline data
  • Access Restriction: Restrict access to offline data
  • Sync Priority: Prioritize logout sync when online

Mobile Device Considerations​

Shared Devices​

  • Always Logout: Always logout on shared devices
  • Clear Personal Data: Remove personal information
  • Reset App State: Return app to default state
  • Security Awareness: Be aware of shared device risks

Personal Devices​

  • Biometric Security: Use biometric authentication
  • Auto-Lock: Enable automatic screen lock
  • Remote Wipe: Enable remote device wipe capability
  • Find My Device: Enable device location services

Troubleshooting Mobile Logout​

Logout Issues​

  • Logout Not Working: Force close app, restart device
  • Session Persists: Clear app data, reinstall if necessary
  • Sync Problems: Ensure internet connection, force sync
  • App Frozen: Force close app, restart

Data Concerns​

  • Unsaved Work: Check for draft work orders before logout
  • Pending Uploads: Ensure photos/files are uploaded
  • Sync Status: Verify all changes are synchronized
  • Offline Data: Check offline data before logout

Mobile Security Best Practices​

Regular Logout Habits​

  • End of Workday: Always logout at end of work
  • Device Sharing: Logout before sharing device
  • Public Places: Logout in public or unsecured areas
  • Break Times: Logout during extended breaks

Device Security​

  • Screen Lock: Use device screen lock
  • App Lock: Enable app-specific lock
  • Auto-Lock: Set short auto-lock timeout
  • Lost Device: Report lost devices immediately

Emergency Logout Procedures​

Lost or Stolen Device​

  1. Immediate Actions:

    • Report device loss to IT/Security
    • Use web dashboard to logout all sessions
    • Change account password
    • Monitor account activity

  2. Remote Actions:

    • Remote device wipe (if available)
    • Revoke device access
    • Block device from accessing account
    • Review security logs

Security Incidents​

  1. Suspected Compromise:

    • Logout immediately
    • Change password
    • Enable additional security measures
    • Report incident to security team

  2. Follow-Up Actions:

    • Review account activity
    • Update security settings
    • Additional authentication setup
    • Security awareness training

Mobile Accessibility​

Visual Accessibility​

  • Large Logout Button: Easy-to-see logout option
  • High Contrast: Enhanced visibility for logout controls
  • Screen Reader: VoiceOver/TalkBack support
  • Visual Confirmation: Clear visual logout confirmation

Motor Accessibility​

  • Voice Logout: Voice command logout capability
  • Switch Control: External switch logout support
  • One-Handed: Easy one-handed logout
  • Gesture Shortcuts: Custom logout gestures

Getting Help​

Logout Support​

  • In-App Help: Logout help and troubleshooting
  • FAQ: Common logout questions
  • Video Tutorials: Visual logout guides
  • Technical Support: Logout-specific technical support

Security Support​

  • Security Team: Contact for security-related logout issues
  • IT Support: Technical logout problems
  • Emergency Support: After-hours security support
  • Account Recovery: Help with account access issues

Best Practices Summary​

Mobile Logout Checklist​

  • ✅ Sync Data: Ensure all work is synchronized
  • ✅ Upload Files: Complete any pending uploads
  • ✅ Save Drafts: Save any unsaved work
  • ✅ Secure Logout: Use secure logout process
  • ✅ Verify Logout: Confirm logout completion

Security Reminders​

  • Regular Logout: Logout regularly for security
  • Device Security: Secure your mobile device
  • Report Issues: Report any logout problems
  • Stay Updated: Keep app updated for security

Next Steps​

After logging out:

Proper mobile logout procedures protect both your personal account and your organization's maintenance data while ensuring secure mobile operations.