Mobile Troubleshooting

Resolve common issues and optimize your True Tracker mobile app performance.

Common Issues

App Won't Start

Symptoms: App crashes on launch or won't open

Solutions:

1. Force Close and Restart

   • Close app completely
   • Restart the app
   • Wait for full loading

2. Restart Device

   • Power off device completely
   • Wait 30 seconds
   • Power on and try again

3. Update App

   • Check app store for updates
   • Install latest version
   • Restart app after update

4. Clear App Cache

   • Go to device Settings → Apps → True Tracker
   • Tap "Storage" → "Clear Cache"
   • Restart app

Login Problems

Symptoms: Can't sign in, authentication errors

Solutions:

1. Check Credentials

   • Verify username/email is correct
   • Ensure password is accurate
   • Check caps lock status

2. Network Connection

   • Verify internet connectivity
   • Try different network (Wi-Fi/cellular)
   • Check firewall/proxy settings

3. Server Status

   • Check if server is accessible
   • Try logging in via web browser
   • Contact IT support for server issues

4. Reset Password

   • Use "Forgot Password" feature
   • Check email for reset link
   • Create new password

Sync Issues

Symptoms: Data not synchronizing, sync failures

Solutions:

1. Manual Sync

   • Pull down to refresh
   • Tap sync button
   • Wait for completion

2. Check Connection

   • Verify internet connectivity
   • Switch between Wi-Fi and cellular
   • Test connection speed

3. Clear Sync Queue

   • Go to Settings → Sync
   • Clear pending sync items
   • Force full sync

4. Restart App

   • Close app completely
   • Restart and try sync again

Performance Issues

Symptoms: App running slowly, freezing, or lagging

Solutions:

1. Close Background Apps

   • Close unused applications
   • Free up device memory
   • Restart device if needed

2. Clear Storage

   • Delete old photos/videos
   • Clear app cache
   • Free up device storage

3. Update App

   • Install latest app version
   • Check for system updates
   • Restart after updates

4. Reduce Data Load

   • Limit offline data
   • Clear old work orders
   • Optimize sync settings

Camera Issues

Camera Not Working

Solutions:

1. Check Permissions

   • Settings → Apps → True Tracker → Permissions
   • Enable camera permission
   • Restart app

2. Camera Hardware

   • Test camera in other apps
   • Clean camera lens
   • Check for hardware issues

3. Storage Space

   • Ensure sufficient storage
   • Delete old photos/videos
   • Clear app cache

Photo Upload Failures

Solutions:

1. Check Connection

   • Verify internet connectivity
   • Try Wi-Fi instead of cellular
   • Check upload queue

2. Reduce Photo Size

   • Lower photo quality setting
   • Compress photos before upload
   • Upload one at a time

3. Clear Upload Queue

   • Cancel failed uploads
   • Retry individual photos
   • Use manual upload

GPS and Location Issues

GPS Not Working

Solutions:

1. Enable Location Services

   • Device Settings → Privacy → Location
   • Enable for True Tracker app
   • Set to "While Using App"

2. Improve GPS Signal

   • Move to open area
   • Wait for satellite lock
   • Restart location services

3. Calibrate GPS

   • Open maps app
   • Walk in figure-8 pattern
   • Allow GPS to calibrate

Inaccurate Location

Solutions:

1. High Accuracy Mode

   • Settings → Location → Mode
   • Select "High Accuracy"
   • Use GPS + Network

2. Clear Location Cache

   • Settings → Apps → True Tracker
   • Clear location data
   • Restart app

3. Update Location

   • Manually refresh location
   • Move to better GPS area
   • Wait for accurate reading

Network and Connectivity

No Internet Connection

Solutions:

1. Check Network Settings

   • Verify Wi-Fi connection
   • Test cellular data
   • Check airplane mode

2. Network Troubleshooting

   • Forget and reconnect Wi-Fi
   • Reset network settings
   • Contact network provider

3. Proxy/Firewall Issues

   • Check corporate network settings
   • Configure proxy if needed
   • Contact IT support

Slow Data Transfer

Solutions:

1. Optimize Settings

   • Use Wi-Fi when available
   • Compress data uploads
   • Limit background sync

2. Network Quality

   • Move to better signal area
   • Switch networks if possible
   • Avoid peak usage times

Battery and Performance

Battery Drain

Solutions:

1. Optimize Settings

   • Reduce GPS frequency
   • Limit background sync
   • Lower screen brightness

2. Close Unused Features

   • Disable unnecessary notifications
   • Turn off location when not needed
   • Close background apps

3. Power Management

   • Enable battery saver mode
   • Reduce sync frequency
   • Use dark theme

App Crashes

Solutions:

1. Update App

   • Install latest version
   • Check for system updates
   • Restart device

2. Clear Data

   • Clear app cache
   • Clear app data (last resort)
   • Reinstall app if needed

3. Device Resources

   • Free up storage space
   • Close background apps
   • Restart device

Data and Storage

Storage Full

Solutions:

1. Clear Old Data

   • Delete old photos/videos
   • Clear completed work orders
   • Remove offline data

2. Optimize Storage

   • Reduce photo quality
   • Limit offline downloads
   • Use cloud storage

3. App Storage

   • Clear app cache
   • Clear temporary files
   • Reinstall app if needed

Data Loss

Solutions:

1. Check Sync Status

   • Verify data was synced
   • Check server for data
   • Force sync if needed

2. Restore from Backup

   • Check for app backups
   • Restore from cloud backup
   • Contact support for help

Notification Issues

Not Receiving Notifications

Solutions:

1. Check Settings

   • Enable notifications in app
   • Check device notification settings
   • Verify notification permissions

2. Network Issues

   • Check internet connection
   • Verify push notification service
   • Test with manual refresh

3. App Settings

   • Check quiet hours settings
   • Verify notification types enabled
   • Test notification sound

Advanced Troubleshooting

Reset App Settings

1. Soft Reset

   • Settings → Reset Preferences
   • Keep data, reset settings only
   • Reconfigure preferences

2. Hard Reset

   • Settings → Factory Reset
   • Removes all data and settings
   • Requires complete setup

Reinstall App

1. Backup Data

   • Ensure data is synced
   • Export settings if possible
   • Note current configuration

2. Uninstall App

   • Remove app from device
   • Clear all app data
   • Restart device

3. Reinstall App

   • Download from app store
   • Install latest version
   • Restore settings and data

Getting Help

Self-Service Options

1. In-App Help

   • Check help documentation
   • Use troubleshooting guides
   • Access FAQ section

2. Online Resources

   • Visit support website
   • Check community forums
   • Watch tutorial videos

Contact Support

1. Prepare Information

   • App version number
   • Device model and OS version
   • Error messages or screenshots
   • Steps to reproduce issue

2. Support Channels

   • In-app support chat
   • Email support team
   • Phone support hotline
   • Submit support ticket

Emergency Support

1. Critical Issues

   • Safety-related problems
   • System-wide outages
   • Security concerns
   • Data loss issues

2. Emergency Contacts

   • 24/7 support hotline
   • Emergency IT support
   • On-call technical team
   • Management escalation

Prevention Tips

Regular Maintenance

• Update app regularly
• Clear cache periodically
• Monitor storage usage
• Review settings monthly

Best Practices

• Sync data regularly
• Backup important data
• Use stable network connections
• Keep device updated

Monitoring

• Watch for error messages
• Monitor app performance
• Check sync status regularly
• Report issues promptly

Next Steps

• Review mobile settings
• Learn about mobile features
• Explore sync capabilities
• Configure offline mode