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Sign Up

Create your new True Tracker account to get started with maintenance management.

Overview​

The sign-up process allows new users to create an account in the True Tracker system. This is typically done by system administrators or through an invitation process.

Account Creation Process​

For New Organizations​

  1. Contact True Tracker Sales

    • Reach out to our sales team for a demo
    • Discuss your organization's needs
    • Receive setup instructions and pricing

  2. Initial Setup

    • Receive your organization's unique setup link
    • Complete the organization profile
    • Set up the primary administrator account

For New Users (Existing Organization)​

  1. Receive Invitation

    • Your administrator will send you an invitation email
    • Click the invitation link to begin registration

  2. Complete Registration Form

    • Full Name: Enter your first and last name
    • Email Address: Use your work email address
    • Password: Create a strong password (minimum 8 characters)
    • Confirm Password: Re-enter your password
    • Department: Select your department from the dropdown
    • Role: Your role will be pre-assigned by the administrator

  3. Account Verification

    • Check your email for a verification link
    • Click the verification link to activate your account
    • You can now sign in to True Tracker

Password Requirements​

Your password must include:

  • At least 8 characters
  • One uppercase letter
  • One lowercase letter
  • One number
  • One special character (@, #, $, etc.)

User Roles​

Different roles have different access levels:

  • Administrator: Full system access and user management
  • Manager: Department oversight and reporting access
  • Technician: Work order management and maintenance tasks
  • Viewer: Read-only access to reports and data

Account Activation​

After completing registration:

  1. Email Verification: Check your email and click the verification link
  2. Profile Setup: Complete your user profile information
  3. Department Assignment: Confirm your department assignment
  4. Training: Access training materials and documentation

Troubleshooting​

Common Issues​

  • Email Not Received: Check spam folder, verify email address
  • Invitation Expired: Contact your administrator for a new invitation
  • Password Issues: Ensure password meets all requirements

Getting Help​

Next Steps​

Once your account is activated:

  1. Complete your profile information
  2. Familiarize yourself with the dashboard
  3. Review your assigned work orders
  4. Explore the system features relevant to your role

Welcome to True Tracker!