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Change Profile

Update your personal profile information and preferences in True Tracker.

Overview​

Your profile contains personal information, contact details, and system preferences. Keeping your profile updated ensures proper communication and system functionality.

Accessing Profile Settings​

  1. Sign in to your True Tracker account
  2. Click your profile avatar or name in the top-right corner
  3. Select "Profile Settings" from the dropdown menu
  4. Or navigate to Settings → Profile → Change Profile

Profile Information​

Personal Information​

Full Name (Required)

  • First Name
  • Last Name
  • Display Name (how your name appears to other users)

Contact Information

  • Email Address: Primary email for notifications and communication
  • Phone Number: Mobile or work phone for urgent notifications
  • Extension: Internal phone extension (if applicable)

Job Information

  • Job Title: Your role or position
  • Department: Select from available departments
  • Employee ID: Company employee identifier
  • Supervisor: Select your direct supervisor (if applicable)

Profile Photo​

Upload Profile Picture

  1. Click "Change Photo" or the current profile image
  2. Select image file from your device
  3. Crop and adjust the image as needed
  4. Click "Save" to update

Photo Requirements

  • Supported formats: JPG, PNG, GIF
  • Maximum file size: 5MB
  • Recommended size: 200x200 pixels
  • Square aspect ratio preferred

Work Preferences​

Working Hours

  • Start Time: Your typical work start time
  • End Time: Your typical work end time
  • Time Zone: Select your local time zone
  • Work Days: Select your working days of the week

Notification Preferences

  • Email Notifications: Choose which emails to receive
  • SMS Notifications: Configure text message alerts
  • In-App Notifications: Set up system notifications
  • Notification Frequency: Immediate, hourly, or daily digest

Skills and Certifications​

Technical Skills

  • Add your technical competencies
  • Select skill levels (Beginner, Intermediate, Advanced, Expert)
  • Include relevant certifications
  • Update expiration dates for certifications

Equipment Expertise

  • List equipment you're qualified to work on
  • Include manufacturer certifications
  • Note any specialized training
  • Update as you gain new qualifications

Updating Profile Information​

Step-by-Step Process​

  1. Navigate to Profile Settings

    • Access through user menu or settings

  2. Edit Information

    • Click "Edit" button or pencil icon
    • Update the desired fields
    • Required fields are marked with asterisks (*)

  3. Save Changes

    • Click "Save Changes" button
    • Confirm any important changes
    • System will validate required fields

  4. Verification

    • Some changes may require email verification
    • Check your email for verification links
    • Click verification link to confirm changes

Bulk Updates​

For multiple changes:

  1. Edit all necessary fields before saving
  2. Review all changes in the summary
  3. Save all changes at once
  4. Confirm any verification requirements

Privacy Settings​

Profile Visibility​

Public Information (visible to all users)

  • Name and profile photo
  • Job title and department
  • Contact information (if enabled)

Private Information (visible only to you and administrators)

  • Personal contact details
  • Emergency contact information
  • Performance data and notes

Team Information (visible to team members and supervisors)

  • Skills and certifications
  • Work schedule and availability
  • Project assignments

Contact Preferences​

Who Can Contact You

  • All users in the system
  • Only team members and supervisors
  • Only supervisors and administrators
  • Custom contact list

Preferred Contact Methods

  • Email for non-urgent matters
  • Phone for urgent issues
  • In-app messaging for routine communication
  • SMS for emergency notifications

Security Considerations​

Information Accuracy​

  • Keep contact information current for emergency situations
  • Update supervisor information when reporting structure changes
  • Maintain accurate skill certifications for proper work assignments

Data Protection​

  • Profile information is encrypted and secure
  • Access is controlled based on user roles
  • Regular security audits protect your data
  • You control visibility of personal information

Mobile Profile Management​

Using Mobile App​

  • Access profile through mobile app settings
  • Update basic information on the go
  • Upload photos directly from camera
  • Receive push notifications for profile-related updates

Mobile-Specific Settings​

  • Push notification preferences
  • Offline data synchronization
  • Location services permissions
  • Camera and photo access

Troubleshooting​

Common Issues​

Email Verification Problems

  • Check spam/junk folders
  • Ensure email address is correct
  • Request new verification email
  • Contact IT support if issues persist

Photo Upload Issues

  • Verify file format and size requirements
  • Try different image formats
  • Reduce image file size
  • Clear browser cache and try again

Changes Not Saving

  • Check internet connection
  • Ensure all required fields are completed
  • Try refreshing the page
  • Contact support if problems continue

Getting Help​

Self-Service Options

  • Review field requirements and help text
  • Check system status page
  • Try different browsers or devices

Support Contacts

  • IT Help Desk for technical issues
  • HR Department for job information updates
  • System Administrator for permission issues
  • Supervisor for work-related profile questions

Best Practices​

Keeping Information Current​

  • Review profile monthly
  • Update immediately when job changes occur
  • Maintain current emergency contact information
  • Keep certifications and skills up to date

Professional Profile​

  • Use professional profile photo
  • Keep job title and department accurate
  • Maintain appropriate contact preferences
  • Update skills as you develop new competencies

Security Awareness​

  • Use strong, unique passwords
  • Enable two-factor authentication
  • Review privacy settings regularly
  • Report suspicious account activity

Integration with Other Systems​

HR System Integration​

  • Some profile information may sync with HR systems
  • Changes might require HR approval
  • Payroll information typically managed separately
  • Benefits information handled through HR portal

Directory Services​

  • Profile information may appear in company directory
  • Contact information used for internal communications
  • Organizational chart integration
  • Team assignment automation

Next Steps​

After updating your profile:

Your updated profile information will be reflected throughout the True Tracker system and will help ensure you receive appropriate work assignments and communications.