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Mobile Sign Up

Create your True Tracker account and set up the mobile app for field operations.

Account Creation​

For New Organizations​

Contact True Tracker sales team for organization setup and mobile app access.

For Existing Organizations​

  1. Receive Invitation

    • Administrator sends mobile app invitation
    • Check email for setup instructions
    • Download app from invitation link

  2. Download Mobile App

    • iOS: Download from App Store
    • Android: Download from Google Play Store
    • Use invitation code during setup

Mobile App Setup​

First Time Installation​

  1. Install App

    • Download True Tracker mobile app
    • Allow required permissions:
      • Camera (for photos)
      • Location (for GPS)
      • Storage (for offline data)
      • Notifications (for alerts)

  2. Initial Configuration

    • Enter server URL (provided by admin)
    • Input invitation code
    • Create account credentials
    • Set up biometric authentication

Account Registration​

  1. Basic Information

    • Full name
    • Work email address
    • Phone number
    • Employee ID

  2. Security Setup

    • Create strong password
    • Enable biometric login (recommended)
    • Set up two-factor authentication
    • Configure security preferences

  3. Profile Configuration

    • Department assignment
    • Role and permissions
    • Work schedule
    • Notification preferences

Mobile-Specific Features Setup​

Camera Permissions​

  • Allow camera access for work documentation
  • Enable photo storage permissions
  • Configure photo quality settings
  • Set up automatic photo backup

Location Services​

  • Enable GPS for work order location tracking
  • Allow background location (if required)
  • Configure location accuracy settings
  • Set up geofencing preferences

Offline Capabilities​

  • Download initial work order data
  • Configure offline storage limits
  • Set up automatic sync preferences
  • Enable offline work mode

Account Verification​

Email Verification​

  1. Check email for verification link
  2. Click verification link from mobile device
  3. Complete verification in mobile app
  4. Confirm account activation

Mobile App Verification​

  • Test login with new credentials
  • Verify all permissions are granted
  • Test basic app functionality
  • Confirm data synchronization

Getting Started​

Initial Setup Checklist​

  • ✅ App downloaded and installed
  • ✅ Account created and verified
  • ✅ Permissions granted
  • ✅ Profile completed
  • ✅ Offline data downloaded
  • ✅ Sync tested

First Steps​

  1. Explore the mobile dashboard
  2. View assigned work orders
  3. Test camera functionality
  4. Practice offline mode
  5. Configure notification preferences

Troubleshooting​

Installation Issues​

  • Ensure device meets minimum requirements
  • Check available storage space
  • Verify internet connection
  • Contact IT support if needed

Account Setup Problems​

  • Verify invitation code accuracy
  • Check email for verification
  • Ensure server URL is correct
  • Contact administrator for assistance

Security Best Practices​

Mobile Security​

  • Use device lock screen
  • Enable biometric authentication
  • Keep app updated
  • Don't share login credentials

Data Protection​

  • Regular data synchronization
  • Secure network connections
  • Report lost devices immediately
  • Follow company security policies

Next Steps​

After account setup: