Data Synchronization
Keep your mobile app data synchronized with the server for seamless operation across all devices.
Sync Overview
What Gets Synchronized
- Work Orders: All work order data and updates
- Assets: Equipment information and history
- Time Tracking: Hours worked and time entries
- Photos: Images and documentation
- Notes: Comments and progress updates
- User Settings: Preferences and configurations
Sync Types
- Real-time Sync: Immediate synchronization
- Background Sync: Automatic periodic updates
- Manual Sync: User-initiated synchronization
- Offline Sync: Sync when connection restored
Automatic Synchronization
Background Sync Settings
- Open Settings → Sync & Backup
- Enable "Auto Sync"
- Set Sync Frequency:
- Every 5 minutes
- Every 15 minutes
- Every 30 minutes
- Every hour
- Choose Sync Conditions:
- Wi-Fi only
- Wi-Fi + Cellular
- Any connection
Smart Sync Features
- Priority Data: Critical updates sync first
- Bandwidth Optimization: Compress data for mobile
- Battery Awareness: Reduce sync when battery low
- Connection Quality: Adjust based on signal strength
Manual Synchronization
Force Sync
- Pull to Refresh: Swipe down on main screens
- Sync Button: Tap sync icon in toolbar
- Settings Sync: Use "Sync Now" in settings
- Work Order Sync: Sync individual work orders
Sync Status Indicators
- Green Check: Successfully synchronized
- Orange Clock: Sync pending
- Red X: Sync failed
- Blue Arrow: Currently syncing
Conflict Resolution
Types of Conflicts
- Data Conflicts: Same record modified on multiple devices
- Version Conflicts: Different versions of same data
- Deletion Conflicts: Item deleted on one device, modified on another
- Permission Conflicts: Access rights changed
Resolution Options
- Server Wins: Server data takes precedence
- Device Wins: Local changes take precedence
- Manual Resolution: User chooses which version
- Merge Changes: Combine both versions when possible
Conflict Resolution Process
- Conflict Detection: System identifies conflicts
- User Notification: Alert about conflicts
- Review Options: Show conflicting versions
- User Decision: Choose resolution method
- Apply Resolution: Update data accordingly
Sync Performance
Optimization Settings
- Sync Only Changes: Upload only modified data
- Compress Data: Reduce bandwidth usage
- Batch Operations: Group multiple changes
- Priority Queuing: Important data syncs first
Performance Monitoring
- Sync Speed: Monitor upload/download speeds
- Data Usage: Track bandwidth consumption
- Battery Impact: Monitor power usage
- Error Rates: Track sync failures
Offline Sync
Offline Data Management
- Queue Changes: Store changes locally when offline
- Conflict Prevention: Timestamp all changes
- Data Integrity: Ensure data consistency
- Automatic Retry: Retry failed syncs when online
Offline Indicators
- Offline Mode: Visual indicator when offline
- Pending Changes: Show unsynchronized data
- Sync Queue: Display queued operations
- Last Sync Time: Show when last synchronized
Sync Security
Data Protection
- Encryption: All sync data encrypted in transit
- Authentication: Verify user identity before sync
- Secure Protocols: Use HTTPS/TLS for transmission
- Data Validation: Verify data integrity
Access Control
- User Permissions: Sync only authorized data
- Role-based Sync: Different sync rules by role
- Location Restrictions: Geo-based sync controls
- Time-based Access: Sync only during allowed hours
Troubleshooting Sync Issues
Common Problems
- Sync Failures: Check internet connection
- Slow Sync: Optimize sync settings
- Data Missing: Force full sync
- Conflicts: Resolve manually
Diagnostic Tools
- Sync Logs: View detailed sync history
- Connection Test: Test server connectivity
- Data Validation: Check data integrity
- Performance Metrics: Monitor sync performance
Error Messages
- "Sync Failed": Check internet connection
- "Server Unavailable": Try again later
- "Authentication Error": Re-login required
- "Data Conflict": Manual resolution needed
Sync Best Practices
Optimal Sync Strategy
- Regular Sync: Sync frequently during work hours
- Wi-Fi Preference: Use Wi-Fi for large syncs
- Off-peak Sync: Schedule heavy syncs during off-hours
- Selective Sync: Sync only necessary data
Data Management
- Clean Up: Remove old unnecessary data
- Organize: Keep data well-organized
- Backup: Regular data backups
- Monitor: Watch sync performance
Advanced Sync Features
Custom Sync Rules
- Field-level Sync: Sync specific data fields
- Conditional Sync: Sync based on conditions
- Scheduled Sync: Set specific sync times
- Event-triggered Sync: Sync on specific events
Integration Sync
- ERP Integration: Sync with business systems
- Third-party Apps: Sync with other applications
- Cloud Services: Sync with cloud storage
- API Sync: Custom API integrations
Sync Monitoring
Sync Dashboard
- Sync Status: Overall synchronization health
- Data Volume: Amount of data synchronized
- Sync History: Historical sync performance
- Error Reports: Sync failure analysis
Alerts and Notifications
- Sync Failures: Immediate failure notifications
- Performance Issues: Slow sync alerts
- Data Conflicts: Conflict resolution needed
- Maintenance: Scheduled maintenance notices
Mobile-Specific Considerations
Battery Impact
- Sync Frequency: Balance sync frequency with battery life
- Background Limits: Limit background sync activity
- Power Saving: Reduce sync when battery low
- Charging Sync: Increase sync frequency when charging
Data Usage
- Cellular Limits: Monitor cellular data usage
- Wi-Fi Preference: Prefer Wi-Fi for large syncs
- Compression: Use data compression
- Usage Tracking: Monitor data consumption
Getting Help
Self-Service Options
- Sync Tutorial: In-app sync guide
- Troubleshooting: Common issue solutions
- FAQ: Frequently asked questions
- Video Guides: Visual sync tutorials
Support Resources
- Technical Support: Contact IT support
- User Community: Community forums
- Documentation: Detailed sync guides
- Training: Sync training materials