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Change Password

Secure your True Tracker account by updating your password regularly and following security best practices.

Overview​

Changing your password regularly is essential for maintaining account security. True Tracker provides secure password management tools to help protect your account and organizational data.

Accessing Password Settings​

  1. Sign in to your True Tracker account
  2. Click your profile avatar in the top-right corner
  3. Select "Change Password"

Change Password Screen

The Change Password form showing the fields for updating your account password.

Password Requirements​

Your new password must meet these security requirements:

Minimum Requirements​

  • Length: At least 8 characters (12+ recommended)
  • Uppercase: At least one uppercase letter (A-Z)
  • Lowercase: At least one lowercase letter (a-z)
  • Numbers: At least one digit (0-9)
  • Special Characters: At least one symbol (@, #, $, %, etc.)

Additional Security Rules​

  • Cannot be the same as your current password
  • Cannot contain your username or email address
  • Cannot be a commonly used password
  • Cannot be similar to your last 5 passwords
  • Must not contain personal information (name, birthdate, etc.)

Changing Your Password​

Step-by-Step Process​

  1. Enter Current Password

    • Type your existing password in the "Current Password" field
    • This verifies your identity before allowing changes

  2. Create New Password

    • Enter your new password in the "New Password" field
    • Password strength indicator will show security level
    • Aim for "Strong" or "Very Strong" rating

  3. Confirm New Password

    • Re-enter your new password in the "Confirm Password" field
    • Passwords must match exactly

  4. Save Changes

    • Click "Save" button
    • System will validate all requirements
    • Confirmation message will appear upon success

Password Strength Indicator​

The system provides real-time feedback:

  • Weak: Red indicator, basic requirements not met
  • Fair: Yellow indicator, meets minimum requirements
  • Good: Light green, good security practices
  • Strong: Green indicator, excellent security
  • Very Strong: Dark green, maximum security

Password Best Practices​

Creating Strong Passwords​

Use Passphrases

  • Combine multiple unrelated words
  • Example: "Coffee#Mountain$Blue9"
  • Easier to remember than random characters
  • Naturally meets length requirements

Avoid Common Mistakes

  • Don't use dictionary words
  • Avoid personal information
  • Don't use keyboard patterns (qwerty, 123456)
  • Avoid common substitutions (@ for a, 3 for e)

Password Composition Tips

  • Mix uppercase and lowercase letters
  • Include numbers throughout, not just at the end
  • Use special characters in the middle
  • Make it memorable but not guessable

Password Management​

Regular Updates

  • Change password every 90 days (or as required by policy)
  • Update immediately if you suspect compromise
  • Don't reuse old passwords
  • Use different passwords for different systems

Secure Storage

  • Use a password manager for complex passwords
  • Don't write passwords down in plain text
  • Don't share passwords with others
  • Don't store passwords in browsers on shared computers

Compliance and Policies​

Organizational Password Policy​

  • Follow company password requirements
  • Adhere to change frequency requirements
  • Report security incidents immediately
  • Participate in security training

Regulatory Compliance​

  • Meet industry-specific requirements
  • Maintain audit trails
  • Document security procedures
  • Regular security assessments

Troubleshooting​

Common Issues​

Password Not Accepted

  • Verify all requirements are met
  • Check for hidden characters
  • Ensure caps lock is correct
  • Try typing password in text editor first

Cannot Remember Current Password

  • Use password reset process
  • Contact system administrator
  • Verify identity for account recovery
  • Update password manager records

2FA Not Working

  • Check device time synchronization
  • Verify phone number/email is current
  • Use backup codes if available
  • Contact support for assistance

Getting Help​

Self-Service Options

  • Password strength checker
  • Security best practices guide
  • FAQ and troubleshooting guides
  • Online security training

Support Contacts

  • IT Help Desk: Technical password issues
  • Security Team: Suspected compromises
  • System Administrator: Account lockouts
  • Manager: Policy questions

Security Incident Response​

If You Suspect Compromise​

  1. Immediate Actions

    • Change password immediately
    • Log out from all devices
    • Check recent account activity
    • Enable 2FA if not already active

  2. Report the Incident

    • Contact IT security team
    • Document suspicious activity
    • Provide timeline of events
    • Follow incident response procedures

  3. Follow-Up Actions

    • Monitor account for unusual activity
    • Update other related passwords
    • Review security practices
    • Participate in security review if requested

Remember: A strong password is your first line of defense against unauthorized access to your True Tracker account and your organization's maintenance data.