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Mobile Change Password

Secure your True Tracker mobile account by updating your password and enabling mobile security features.

Accessing Password Settings​

Mobile Navigation​

  1. Open True Tracker mobile app
  2. Tap profile icon or menu
  3. Select "Settings" → "Security"
  4. Tap "Change Password"

Mobile Security Dashboard​

  • Password Strength: Current password security level
  • Last Changed: When password was last updated
  • Login History: Recent mobile login activity
  • Security Alerts: Any security notifications

Mobile Password Requirements​

Security Standards​

  • Minimum Length: 8 characters (12+ recommended)
  • Complexity: Mix of uppercase, lowercase, numbers, symbols
  • Uniqueness: Different from previous passwords
  • No Personal Info: Avoid names, birthdays, etc.

Mobile-Friendly Passwords​

  • Easy to Type: Consider mobile keyboard layout
  • Memorable: Use passphrases for easier recall
  • Secure: Balance convenience with security
  • Biometric Backup: Use fingerprint/Face ID as backup

Changing Password (Mobile)​

Step-by-Step Process​

  1. Current Password:

    • Type existing password
    • Use biometric authentication if enabled
    • Voice input not available for security

  2. New Password:

    • Enter new password
    • Real-time strength indicator
    • Mobile-optimized keyboard
    • Show/hide password toggle

  3. Confirm Password:

    • Re-enter new password
    • Automatic matching validation
    • Error highlighting if mismatch

  4. Save Changes:

    • Tap "Update Password"
    • Biometric confirmation (if enabled)
    • Success confirmation message

Mobile Password Input​

  • Secure Keyboard: Use device secure keyboard
  • Auto-Correct Off: Disable auto-correct for passwords
  • Caps Lock Indicator: Visual caps lock status
  • Character Counter: Show password length

Mobile Security Features​

Biometric Authentication​

  • Fingerprint: Touch ID/Fingerprint scanner
  • Face Recognition: Face ID/Face unlock
  • Voice Recognition: Voice authentication (select devices)
  • Iris Scanning: Iris recognition (supported devices)

Setting Up Biometrics​

  1. Enable Biometric Login:

    • Go to Security Settings
    • Tap "Biometric Authentication"
    • Select authentication method
    • Follow setup wizard

  2. Register Biometrics:

    • Scan fingerprint multiple times
    • Position face for Face ID
    • Complete voice training
    • Test authentication

Mobile Two-Factor Authentication​

SMS Authentication​

  1. Enable SMS 2FA:

    • Tap "Two-Factor Authentication"
    • Select "SMS Verification"
    • Enter mobile phone number
    • Verify with test code

  2. Using SMS 2FA:

    • Enter password
    • Receive SMS code
    • Enter 6-digit code
    • Complete login

Authenticator App​

  1. Setup Authenticator:

    • Install authenticator app (Google Authenticator, Authy)
    • Scan QR code with authenticator
    • Enter verification code
    • Save backup codes

  2. Using Authenticator:

    • Enter password
    • Open authenticator app
    • Enter 6-digit code
    • Complete login

Mobile Security Settings​

App Security​

  • App Lock: Require authentication to open app
  • Auto-Lock Timer: Lock app after inactivity
  • Failed Attempts: Lock after failed login attempts
  • Screen Recording Block: Prevent screen recording

Session Management​

  • Session Timeout: Automatic logout time
  • Remember Device: Keep device logged in
  • Multiple Sessions: Allow multiple device logins
  • Remote Logout: Logout from all devices

Password Recovery (Mobile)​

Forgot Password​

  1. Reset Request:

    • Tap "Forgot Password?" on login screen
    • Enter email address or username
    • Tap "Send Reset Link"

  2. Check Email:

    • Open email on mobile device
    • Tap password reset link
    • Link opens in mobile browser or app

  3. Create New Password:

    • Enter new password
    • Confirm new password
    • Save changes
    • Return to mobile app

Mobile Recovery Options​

  • Email Reset: Primary recovery method
  • SMS Recovery: Text message backup (if configured)
  • Security Questions: Answer security questions
  • Admin Reset: Contact administrator for help

Mobile Security Best Practices​

Strong Mobile Passwords​

  • Passphrases: Use memorable phrases
  • Avoid Patterns: Don't use keyboard patterns
  • Unique Passwords: Different for each account
  • Regular Updates: Change passwords periodically

Mobile Device Security​

  • Device Lock: Use device screen lock
  • App Permissions: Review app permissions regularly
  • Public Wi-Fi: Avoid password changes on public networks
  • Lost Device: Report lost devices immediately

Offline Password Management​

Offline Limitations​

  • No Password Changes: Cannot change password offline
  • Cached Authentication: Use cached login temporarily
  • Biometric Backup: Biometrics work offline
  • Sync Required: Changes require internet connection

Offline Security​

  • Local Authentication: Biometric/PIN for app access
  • Encrypted Storage: Local data remains encrypted
  • Session Expiry: Offline sessions expire
  • Sync Security: Secure sync when online

Mobile Accessibility​

Visual Accessibility​

  • Large Text: Adjustable text size for password fields
  • High Contrast: Enhanced visibility for security screens
  • Screen Reader: VoiceOver/TalkBack for security settings
  • Color Blind Support: Alternative visual indicators

Motor Accessibility​

  • Voice Commands: Navigate security settings with voice
  • Switch Control: External switch support
  • One-Handed Mode: Optimize for single-hand use
  • Gesture Shortcuts: Custom security gestures

Troubleshooting​

Common Password Issues​

  • Password Not Accepted: Check caps lock, special characters
  • Biometric Not Working: Clean sensor, re-register biometric
  • 2FA Code Invalid: Check time sync, request new code
  • App Won't Accept New Password: Clear app cache, restart

Mobile-Specific Issues​

  • Keyboard Problems: Switch to different keyboard
  • Touch Issues: Clean screen, restart device
  • App Crashes: Update app, restart device
  • Sync Problems: Check internet connection

Security Monitoring​

Mobile Security Alerts​

  • Login Notifications: New device login alerts
  • Password Change Alerts: Password modification notifications
  • Failed Login Attempts: Multiple failed attempt warnings
  • Suspicious Activity: Unusual activity alerts

Security Dashboard​

  • Recent Activity: View recent security events
  • Active Sessions: See all logged-in devices
  • Security Score: Overall account security rating
  • Recommendations: Security improvement suggestions

Emergency Procedures​

Compromised Account​

  1. Immediate Actions:

    • Change password immediately
    • Enable 2FA if not already active
    • Check recent activity
    • Logout from all devices

  2. Report Incident:

    • Contact IT security team
    • Report through mobile app
    • Document suspicious activity
    • Follow company procedures

Lost Device​

  1. Immediate Steps:

    • Report device loss
    • Change account password
    • Revoke device access
    • Monitor account activity

  2. Recovery Actions:

    • Remote wipe device (if available)
    • Update security settings
    • Set up new device
    • Review security practices

Getting Help​

Mobile Support​

  • In-App Help: Security help within app
  • Video Tutorials: Visual password setup guides
  • Live Chat: Real-time security support
  • FAQ: Common password questions

Support Contacts​

  • IT Security: Security-related issues
  • Technical Support: App and device problems
  • System Admin: Account access issues
  • Emergency Hotline: After-hours security support

Next Steps​

After changing your mobile password:

Strong mobile security protects both your personal account and your organization's maintenance data while working in the field.