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Mobile User Management

View user information and manage basic user settings on mobile devices. Full user management is available through the web dashboard.

Accessing User Management (Mobile)​

Mobile Navigation​

  1. Open True Tracker mobile app
  2. Tap "Settings" or menu icon
  3. Select "User Management"
  4. Browse user directory

Mobile Interface​

  • Contact List: Touch-friendly user directory
  • Search Function: Quick user search
  • Profile Cards: User information cards
  • Communication Tools: Direct calling and messaging

User Directory (Mobile)​

User Information Display​

  • Profile Photo: User profile pictures
  • Full Name: User's complete name
  • Job Title: Role and position
  • Department: Department assignment
  • Contact Information: Phone and email
  • Status: Online/offline status
  • Text Search: Search by name, department, or role
  • Voice Search: Use voice to find users
  • Filter Options: Filter by department, role, or status
  • Recent Contacts: Quick access to recent contacts

Mobile User Features​

Communication Tools​

  • Direct Calling: Tap to call users directly
  • Email Integration: Send emails to users
  • Messaging: In-app messaging with users
  • Video Calls: Video communication (if available)

User Information​

  • Profile Viewing: View detailed user profiles
  • Contact Details: Access complete contact information
  • Department Info: View user's department details
  • Work Schedule: See user's working hours

Team Collaboration​

Team Directory​

  • Department Teams: View department team members
  • Project Teams: See project-specific teams
  • Skill Groups: Find users by technical skills
  • Location Teams: Users at specific locations

Mobile Collaboration​

  • Team Chat: Group messaging with teams
  • File Sharing: Share files with team members
  • Status Updates: Share work status with team
  • Coordination: Coordinate work activities

Limited Management Features​

Basic User Actions (Mobile)​

  • View Profiles: Access user profile information
  • Contact Users: Call, email, or message users
  • Team Communication: Collaborate with team members
  • Status Viewing: See user availability status

Restrictions (Mobile)​

  • No User Creation: Cannot create new user accounts
  • No Role Changes: Cannot modify user roles
  • No Permissions: Cannot change user permissions
  • No Deletion: Cannot delete user accounts

Work Order Integration​

User Assignment​

  • Technician Selection: Choose technicians for work orders
  • Team Assignment: Assign work to teams
  • Skill Matching: Match users to required skills
  • Availability Check: Check user availability

Collaboration Features​

  • Work Coordination: Coordinate work with other users
  • Resource Sharing: Share resources with team members
  • Progress Updates: Update team on work progress
  • Expert Consultation: Contact subject matter experts

Mobile Accessibility​

Visual Accessibility​

  • Large Text: Adjustable text size for user information
  • High Contrast: Enhanced visibility for user directory
  • Screen Reader: VoiceOver/TalkBack support
  • Profile Photos: Visual user identification

Communication Accessibility​

  • Voice Calling: Audio communication options
  • Text Messaging: Written communication
  • Video Calling: Visual communication
  • Accessibility Features: Communication accessibility tools

Offline Capabilities​

Offline User Data​

  • Cached Directory: Store user directory locally
  • Contact Information: Access contacts offline
  • Recent Contacts: View recently contacted users
  • Basic Profiles: User profile information offline

Sync Behavior​

  • Read-Only: User information is view-only
  • Periodic Updates: Regular user data updates
  • Background Sync: Update user data automatically
  • Contact Sync: Sync with device contacts (optional)

Security and Privacy​

Data Protection​

  • Secure Access: Role-based user directory access
  • Contact Privacy: Respect user privacy settings
  • Encrypted Communication: Secure messaging and calls
  • Access Logging: Track user directory access

Privacy Controls​

  • Visibility Settings: Control who can see your information
  • Contact Preferences: Manage how others can contact you
  • Status Privacy: Control status visibility
  • Information Filtering: Show only authorized information

Integration Features​

Device Integration​

  • Contact Sync: Sync with device contact list
  • Call Integration: Use device calling features
  • Email Integration: Use device email client
  • Calendar Integration: Schedule meetings with users

Communication Integration​

  • Phone System: Integrate with office phone system
  • Email System: Connect to corporate email
  • Messaging Platform: Integrate with messaging systems
  • Video Conferencing: Connect to video platforms

Performance Optimization​

Mobile Performance​

  • Fast Loading: Quick user directory loading
  • Efficient Search: Optimized user search
  • Smooth Scrolling: Fluid directory navigation
  • Memory Management: Efficient memory usage

Data Management​

  • Selective Loading: Load users as needed
  • Image Optimization: Optimized profile photos
  • Caching Strategy: Smart user data caching
  • Background Updates: Update data efficiently

Best Practices​

Mobile User Management​

  • Regular Updates: Sync user data regularly
  • Efficient Search: Use search instead of browsing
  • Contact Integration: Use device contact features
  • Privacy Respect: Respect user privacy settings

Team Collaboration​

  • Effective Communication: Use appropriate communication methods
  • Response Time: Respond to team communications promptly
  • Professional Conduct: Maintain professional communication
  • Information Sharing: Share relevant work information

Limitations and Web CMS​

Mobile Limitations​

  • View-Only: Cannot modify user accounts
  • No Administration: No administrative functions
  • Basic Features: Limited to essential mobile features
  • Communication Focus: Primarily for communication and collaboration

Web CMS Required For​

  • User Account Creation: Create new user accounts
  • Role Management: Assign and modify user roles
  • Permission Management: Set user permissions
  • System Administration: Full user management features

Troubleshooting​

Common Issues​

  • Directory Not Loading: Check internet connection, refresh data
  • Search Issues: Clear search cache, restart app
  • Contact Problems: Check contact permissions
  • Communication Issues: Verify network connection

Performance Issues​

  • Slow Loading: Clear app cache, check network
  • Search Delays: Optimize search terms
  • Memory Issues: Close other apps, restart device
  • Sync Problems: Force sync, check connection

Getting Help​

Mobile Support​

  • In-App Help: User directory help
  • Communication Help: Calling and messaging support
  • Search Tips: Effective user search techniques
  • Technical Support: App-specific user issues

Full User Management​

  • Web Dashboard: Access full user management features
  • Administrator Contact: Contact system administrator
  • Training Resources: User management training
  • Best Practices: User management guidelines

Next Steps​

Mobile user management provides essential team communication and collaboration capabilities while full administrative features remain available through the web dashboard.