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Ticket Support

Report a bug or a feature idea straight to the True Tracker team — not a help-desk ticket between users.

The ticket support list

Creating a Ticket​

Go to Configuration → Ticket Support, click Create Ticket, then describe the issue or suggestion and attach a photo if it helps.

Creating a support ticket

Note: up to 10 tickets a day. The True Tracker team reviews every ticket that comes in.

Ticket Status​

Each ticket has a status updated by the True Tracker team (e.g. New, In Review, In Progress, Done). There's no reply/comment feature on a ticket — watching the status here is how you track its progress.

Editing and Deleting​

You can only edit or delete your own tickets, and only while their status is still New.